Refund & Cancellation Policy
Last updated: 1 September 2026
Return and replacement eligibility varies by product — some items offer 4 or 7 days return, some are replacement-only, and some are non-returnable. Check the product page or your order details for the policy that applies to your specific item; the general rules below apply where a product does allow returns.
1. Order Cancellation
You can cancel an order for free from your Order History page as long as it has not yet been shipped. Once an order has shipped, it can no longer be cancelled, but may be eligible for return after delivery.
2. Returns
Most products are eligible for return within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Certain items (as marked on the product page) are not eligible for return. To start a return, go to your Order History and select "Request Return" on the relevant item.
3. Return Pickup
Once a return is approved, we will arrange pickup of the item from your delivery address where serviceable. You will be notified when the return is picked up, received, and processed.
4. Refunds
Once a returned item is received and inspected, we will process your refund within 5-7 business days. Refunds for prepaid orders are credited to the original payment method. Refunds for Cash on Delivery orders are issued via bank transfer or store credit, as applicable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.
6. Contact Us
For any questions about a return or refund, contact us at servachi056@gmail.com or 8076670637.